FAQs
Product & Specification Questions
Q1: What types of lighting fixtures do you offer? / 你们售卖哪些类型的灯具？
We provide a full range of indoor and outdoor lighting fixtures, including pendant lights, ceiling chandeliers, wall sconces, table lamps, floor lamps, spotlights, and outdoor waterproof lights. Our products cover home decoration, commercial space, hotel, and villa lighting scenarios to meet diverse design and usage needs. 我们提供全品类室内外灯具，
Q2: What is the color temperature of your lighting fixtures?
We offer multiple color temperature options: warm white (2700K-3000K) for cozy home atmosphere, neutral white (3500K-4000K) for daily lighting, and cool white (5000K-6000K) for commercial and study spaces. Dimmable and color-temperature-adjustable models are also available for selected products.
Q3: Are the lights dimmable?
Most of our indoor decorative lights support dimming function when paired with a compatible dimmer switch and dimmable bulbs. Products with built-in dimmable drivers are marked clearly on the product page. Non-dimmable models are specially designed for fixed-brightness basic lighting scenarios.
Voltage & Compatibility
Q5: What voltage do your lighting fixtures support?
Our fixtures support universal global voltage (110V-240V), adapting to the voltage standards of the United States, Europe, UK, Australia, and most countries and regions. For special voltage areas, we can provide customized voltage adaptation accessories upon request.
Installation & Usage
Q7: Do I need a professional electrician for installation?
For hardwired fixtures such as chandeliers, pendant lights, wall sconces, we strongly recommend hiring a licensed electrician for standard installation to avoid safety hazards caused by incorrect wiring. Plug-in table lamps and floor lamps are plug-and-play, requiring no professional installation.
Q8: Are installation instructions included?
Each product is equipped with a detailed English installation manual with step-by-step operation steps and installation diagrams. All installation accessories (screws, mounting brackets, gaskets) are included in the package, no extra parts purchase needed.
Q9: Can the fixture be installed on sloped ceilings?
Most of our pendant lights and chandeliers support sloped ceiling installation. Selected models are equipped with adjustable sloped ceiling adapters. If you need to install on a special sloped ceiling, you can contact our customer service to confirm product adaptability before ordering.
Q10: How to replace the bulb correctly?
First, turn off the power switch and wait for the fixture to cool down completely. Gently twist the old bulb counterclockwise to remove it, then screw the new bulb clockwise into the base tightly. Do not over-twist to avoid damaging the bulb base or lamp holder.
Shipping & Delivery
Q11: What are your shipping options and delivery time?
We provide global shipping services. Standard shipping takes 18-25 business days for US, EU, UK, Canada, and Australia orders. Expedited shipping is available for urgent orders with 12-22 business days delivery. Remote regions may require 2-3 more working days.
Q12: Do you offer free shipping?
Yes, we offer free standard shipping for orders over a specified amount in most mainstream countries. You can check the real-time free shipping threshold on the cart and checkout page.
Q13: How can I track my order?
After your order is shipped, we will send a tracking number and logistics query link to your registered email. You can check the real-time transportation status of your package anytime through the link.
Q14: Will the products be damaged during transportation?
All lighting fixtures are packed with thick foam, hard cartons, and anti-collision protective layers. Fragile parts are wrapped separately. We have a strict pre-shipment inspection process to minimize damage risks during transportation.
Return, Exchange & Warranty
Q15: What is your return policy?
We support 30-day hassle-free returns and exchanges. If you receive defective, damaged, or wrong items, or are unsatisfied with the products, you can contact us within 30 days of delivery for return and exchange services. Customized products and clearance sale items are not eligible for return or exchange.
Q16: What should I do if I receive a broken/wrong item?
Please contact our customer service immediately and provide photos or videos of the damaged/wrong products and package appearance. We will verify the problem within 24 hours and provide a free replacement or full refund, and bear the return shipping cost with a prepaid return label.
Q17: How long is the product warranty period?
All our lighting fixtures enjoy a 2-year global warranty. Within the warranty period, if there are quality problems (such as circuit failure, lamp body damage under normal use), we provide free repair, part replacement, or full refund services. Man-made damage and improper installation damage are not covered by the warranty.
Cleaning & Maintenance
Q18: How to clean and maintain the lighting fixtures? / 灯具如何清洁保养？
First, cut off the power supply and wait for the fixture to cool down completely. Wipe the lamp body and lampshade gently with a soft dry cotton cloth. For stubborn stains, use a slightly damp soft cloth (no corrosive detergent). Do not use hard brushes or sharp tools to scrub, so as not to scratch the surface coating and glass.
Q19: Why does the light flicker after installation?
Light flickering is usually caused by incompatible bulbs, unstable circuit voltage, or poor wiring contact. We recommend replacing standard dimmable bulbs, checking whether the wiring is firm, and confirming the matching of the dimmer switch. If the problem persists, please contact our after-sales team for technical support.
Custom & Wholesale Service
Q20: Do you support customized lighting fixtures?
Yes, we support OEM/ODM customization, including size adjustment, color customization, material replacement, logo printing, and private design development. We can provide personalized lighting solutions for home renovation, commercial projects, hotel engineering, and brand customization.
Q21: Do you offer wholesale discounts for bulk orders?
We provide exclusive bulk purchase discounts and long-term dealer cooperation policies. For large-quantity orders, commercial project procurement, and distributor cooperation, please contact our business customer service to get a customized quotation and preferential policy.
Q22: Can I become your brand distributor/partner?
We welcome global long-term strategic partners and showroom distributors. We provide stable supply, competitive pricing, product training, and after-sales support. Please send your company information and cooperation intention via email, and our team will reply and follow up within 48 hours.